FREQUENTLY ASKED QUESTIONS

Is there a minimum order amount?
No, we do not have a minimum order amount. We do however have a minimum order amount of R1500.00 for Deliveries.
How long is the Hired Period?
Whilst we will try and accommodate special requests for early collections/deliveries, these dates are subject to change
Weekend Rentals are generally from Thursday through Monday.
If you require a longer hire period, please contact our office for rate information. All charges are for time out whether equipment is used or not.
Can I collect my order myself?
Yes you can, with the exception of all furniture. Items can be collected from Flamboijant, 20 Voortrekker Street, Bonnievale.
Do you have an emergency number?
Yes, Lizl +27(0)84 799 1773
Do I have to clean the items hired?
Yes, all hired items must be cleaned with the exception of Wine and Champagne Glasses and all Linen. An additional cleaning fee will be subtracted of your Breakage Deposit for items not returned clean.
What are your Delivery Hours?
8am-5pm Monday to Friday. For an additional charge, delivery and/or pick-up service can be provided after hours or on weekends and holidays.
When and How do I pay:
We only accept EFT or Cash Payments. No Cash Deposit payments. A 50% Deposit is required to secure your booking.
Full Payment is due 5 days prior to Collection or Delivery.
What happens if items are damaged or lost?
In the event of loss, shortages, damages and or breakages occurring whilst the hired items are in the care and/or possession of the Client/s, the replacement or repair value, as well as all cost incurred by the Supplier in replacing or repairing damages of any nature, will be subtracted from the breakage deposit or billed for should the amount exceed the amount of the breakage deposit amount originally paid by the Client/s to the Supplier.
What is your Cancelation Policy?
The cancellation of a booking or the cancellation of part of a booking must be effected in writing and received by us. The following cancellation charges will be levied:

30+ days prior to the function date: 25%
30 – 10 days prior to the function date: 50%
10 or less days prior to the function date: 100%
Can I make changes to my order after it has been placed?
Yes you can. Final amounts must be confirmed 10 days before the function, after that no deductions in amounts can be made. Items can still be added. 
Do you do Set-up and breakdown? 
Our Hiring Service only includes delivery and collection of items.
Please ensure that all items are cleaned, packed and ready for collection as per collection date and time. Clearing of any items by Flamboijant’s staff on collection date will subject the client to additional charges.
If Equipment is damaged/Short Delivered, what do I do?
All hire items must be checked and inspected by the client upon delivery/collection thereof and the client must immediately inform us of any fault/damage or shortage. No refunds will be issued for a fault/damage or shortage reported after the function date.