No, we do not have a minimum order amount. We do however have a minimum order amount of R2000.00 before we quote for Deliveries. Deliveries are still charged at AA Rates.
How long is the Hired Period?
Whilst we will try and accommodate special requests for early collections/deliveries, these dates are subject to change Weekend Rentals are generally from Thursday through Monday. If you require a longer hire period, please contact our office for rate information. All charges are for time out whether equipment is used or not.
Can I collect my order myself?
Yes you can, with the exception of all furniture. Items can be collected from Flamboijant, 3 Forest Street, Bonnievale.
Do you have an emergency number?
Yes, Lizl +27(0)84 799 1773
Do I have to clean the items hired?
Yes, all hired items must be cleaned with the exception of Wine, Champagne Glasses, Candle Sticks and all Linen. An additional cleaning fee will be subtracted of your Breakage Deposit for items not returned clean.
What are your Delivery Hours?
9am-4pm Monday to Friday. At an additional charge, delivery and/or pick-up service can be provided after hours or on weekends and holidays.
When and How do I pay:
We only accept EFT or Cash Payments. No Cash Deposit payments. A 20% Deposit is required to secure your booking. We require confirmation of Quantities 10 days prior to delivery, thereafter items can be added but not subtracted. Full Payment is due 7 days prior to Collection or Delivery.
What happens if items are damaged or lost?
In the event of loss, shortages, damages and or breakages occurring whilst the hired items are in the care and/or possession of the Client/s, the replacement or repair value, as well as all cost incurred by the Supplier in replacing or repairing damages of any nature, will be subtracted from the breakage deposit or billed for should the amount exceed the amount of the breakage deposit amount originally paid by the Client/s to the Supplier.
What is your Cancelation Policy?
The cancellation of a booking or the cancellation of part of a booking must be effected in writing and received by us. The following cancellation charges will be levied.
30+ days prior to the function date: 25% 30 – 10 days prior to the function date: 50% 10 or less days prior to the function date: 100%
Can I make changes to my order after it has been placed?
Yes you can. Final amounts must be confirmed 10 days before the function, after that no deductions in amounts can be made. Items can still be added.
Do you do Set-up and breakdown?
Our Hiring Service only includes delivery and collection of items only if Charged for Please ensure that all items are cleaned, packed and ready for collection as per collection date and time. Clearing of any items by Flamboijant’s staff on collection date will subject the client to additional charges. Décor Set-up and Breakdown can be arranged with Flamboijant at an additional fee.
If Equipment is damaged/Short Delivered, what do I do?
All hire items must be checked and inspected by the client upon delivery/collection thereof and the client must immediately inform us of any fault/damage or shortage. No refunds will be issued for a fault/damage or shortage reported after the function date.
Is there any Documentation to Sign?
Together with your 20% Confirmation Deposit so that we can confirm your booking. Please complete with your banking details so that we have it on record to do the repayment of your Refundable Breakage Deposit.
How do I book and Confirm my Booking?
Bookings can be emailed to firstname.lastname@example.org or placed on our web-site, items can be added to the cart and emailed to us, there is no payment required it is only a quote request. We Require a 20% deposit to confirm your booking. First Come First Serve, all quotes are only valid for 7days and will expire automatically without a 20% Confirmation Deposit.
When do I need to do Final Payment?
Final Payment must be made 7days prior to Delivery/Collection NO items will be prepared, delivered or can be collected without FULL PAYMENT, no exceptions.
How are the Items Packed?
Most of our décor items are wrapped in Bubble Wrap and packed in Black Crates, occasionally boxes. Soft Furniture are Wrapped in Plastic. Some vases and Candle Sticks are packed in individual boxes, to eliminate any damage. Please return items in the same boxes/Packaging as provided. Crates not returned will be charged at R70.00 per Crate. Please keep all packaging. Please make sure no packaging/crates/boxes are left outside to protect them from any dew or rain.
What is your office hours?
We are open Monday - Friday from 9:00am - 4:00pm. We are a small team, and it is best to make an appointment.
Do you operate during the Christmas Season?
We regret our office and operation is closed from the 18th of December until the 6th of January.